As we continue to scale our activities in the SEA market, we are looking for a Customer Success Manager based in Jakarta. This role focuses on building our portfolio in the region by up-selling and cross-selling our solutions to our portfolio advertisers.

The ideal candidate should have a client-centric mindset, is a teamplayer, and able to work cross-regional in a distributed work environment, and speak Chinese as they'd also have some Chinese advertisers in their portfolio! They'll be the founding member of the market so there'll be a lot of room for opportunities as our presence in the region grows. 

1. Client management: Foster strong relationships with clients, ensuring their satisfaction and success while addressing their unique needs in the SEA region.
   1. Manage day-to-day client interactions, providing excellent customer service tailored to the cultural nuances of Korea.
   2. Act as a trusted advisor, helping clients navigate challenges related to attribution, OEM advertising, and other industry-specific areas.
2. Brand awareness: Increase the visibility and recognition of AVOW in the region.
   1. Actively participate in industry events, conferences, and networking opportunities to represent and promote AVOW's brand.
   2. Develop and execute local marketing strategies in collaboration with the marketing team to boost brand awareness.
3. Technical expertise: Leverage technical knowledge to support clients and manage responsibilities independently, ensuring seamless operations despite time zone differences with the rest of the team..
   1. Take ownership of client projects and initiatives, working autonomously to deliver results in a timely manner.
   2. Collaborate effectively with the Sales team and other internal departments, ensuring alignment and consistency in client communications and strategies.