Customer Success Manager (China)

Permanent employee, Full-time · China (Remote)

What are the main performance objectives in this role?

AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Founded with the vision to revolutionize mobile OEM advertising, AVOW has rapidly emerged as an industry leader with more than 100 advertisers on their roster. Through its partnerships with mobile OEMs, its proprietary tech AVOW Intelligence, and the joint formation of KYLN, a premium multi-channel distribution platform for game app developers, the company provides access to over 1.5 billion daily active users, and offers clients over 10 million monthly downloads.

As we continue to scale our activities in China, your mission in this role is to support and grow our advertiser relationships in the region. We are looking for a Customer Success Manager to join us and serve as the go-to partner for Chinese advertisers and international clients in the region. The ideal candidate should be proactive, data-driven, and a strong communicator—someone excited to work in a fast-paced environment and build long-lasting client relationships.

Client Relationship Management

Manage and nurture day-to-day relationships with your portfolio of advertisers in China.
Deliver strategic business reviews and regular performance updates, acting as a trusted advisor to clients.
Represent AVOW in client-facing communications, including calls and local events.

Campaign Success & Growth

Own the full lifecycle of client campaigns—from onboarding and launch to ongoing success.
Monitor and analyze campaign data to provide actionable insights and optimizations.
Identify and drive upsell and cross-sell opportunities to contribute to overall revenue growth.

Cross-functional Collaboration & Market Expertise

Serve as the internal voice of the client, collaborating with sales, product, and technical teams to align on goals and resolve challenges.
Stay up to date on OEM advertising trends, competitor activity, and local market needs to guide clients strategically.

What are the strengths, transferable skills, and behaviors that drive success in this role?

Experience in ad-tech, mobile UA, performance marketing, or digital media is a must.
Strong understanding of campaign metrics like ROI, ARPU, retention rate, and CTR.
Comfortable working with data dashboards, making sense of trends, and recommending improvements.
Excellent communication skills in both Chinese and English—you'll be managing both local and international clients.
Client-first mindset, with a passion for helping partners succeed.
Tech-savvy and collaborative, able to work cross-functionally with product, sales, and support teams.
Solution-oriented thinker who thrives in a fast-moving, culturally diverse environment.
Previous experience supporting Chinese advertisers is a strong plus.

Important: We know that individuals who have been socialized as women tend to hesitate to apply for a position unless they meet almost all the requirements. If you see yourself in this statement, we explicitly encourage you to apply anyway.

What does our hiring process look like?

Initial contact – Our process begins with a casual yet informative screening call with our TA team. This call allows us to learn more about you and provides you with a glimpse into our team and culture!
Deep dive – In this phase, you’ll have a more in-depth discussion with our hiring manager. It’s an opportunity to explore the role deeper and have a better sense for the expectations.
Problem-solving + presentation – This stage will be all about highlighting your role-specific strengths and problem-solving skills while allowing you to get more insights into the team and its current challenges.
Informal ‘coffee’ chat – An optional round to allow you to meet a potential team member.

What do we offer?

You’ll be the first CSM hire in China, shaping the function and defining how we deliver success in this market.
Strong support from global teams but high local autonomy to own client relationships.
Opportunities to grow your role as the region grows—this is a long-term bet on you!
Remote setup.

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About us

AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Founded with the vision to revolutionize mobile OEM advertising, AVOW has rapidly emerged as an industry leader with more than 100 advertisers on their roster. Through its partnerships with mobile OEMs, its proprietary tech AVOW Intelligence, and the joint formation of KYLN, a premium multi-channel distribution platform for game app developers, the company provides access to over 1.5 billion daily active users, and offers clients over 10 million monthly downloads.

Apply for this job