What are the main performance objectives in this role?
AVOW is an award-winning global app growth company specializing in mobile OEM advertising. With 100+ advertisers and partnerships with leading mobile OEMs, we give clients access to over 1.5 billion daily active users and deliver more than 10 million monthly downloads. Our proprietary tech, AVOW Intelligence, and co-founded platform KYLN help game developers and app advertisers scale effectively across premium OEM channels.
We’re now looking for an AdOps Manager who can jump straight into a fast-paced, global environment and take full ownership of campaign troubleshooting and SLA performance in the APAC time zone.
What you’ll achieve in your first 6–12 months
Your success will be measured by outcomes — not just activity. In this role, you will:
Own SLA performance: Take full responsibility for your tickets from start to finish, contributing to the team’s 90% SLA target. Proactively follow up with MMPs, partners, and internal teams until resolution is achieved.
Troubleshoot with expertise: Independently diagnose and resolve campaign setup and performance issues, from MMP discrepancies to integration errors. Have a strong hold on MMP set up.
Manage tickets end-to-end: Confidently take tickets without support from day one, escalating only when necessary, and ensure results align with campaign KPIs.
Bridge technical gaps: Support CSMs and AMs on technical calls with advertisers when required — explaining setup steps, resolving integration hurdles, and ensuring clients’ technical readiness.
Maintain global handover quality: Collaborate closely with team members in other time zones (Argentina, EMEA) to ensure smooth ticket transitions and zero missed follow-ups.
What are the strengths, transferable skills, and behaviors that drive success in this role?
You’ll fit right in if you have
Experience with MMPs (e.g., Adjust, Appsflyer, Kochava, Singular) and strong understanding of attribution, tracking, and campaign setup workflows.
AdTech knowledge: Familiarity with OEM advertising and/or working with media partners and publishers.
Problem-solving mindset: Relentlessly seek answers, ask “why” until you find the root cause, and never drop an unresolved issue.
Attention to detail: Zero tolerance for errors in campaign setup and handover.
Stakeholder communication skills: Ability to clearly and persistently follow up with both internal and external stakeholders until resolution.
Important: We know that individuals who have been socialized as women tend to hesitate to apply for a position unless they meet almost all the requirements. If you see yourself in this statement, we explicitly encourage you to apply anyway.
Why this role matters
Meeting SLA targets ensures other teams (CSM, AM, Sales) can meet their own revenue and client KPIs — directly impacting AVOW’s ability to fully utilize budgets and deliver client success. Your role is a crucial link in this chain!
What do we offer?
Learning & Development opportunities ✨
Sabbatical policy
Healthy (also not so healthy) snacks in the office every day
Experienced, innovative, diverse team
Health insurance coverage for you and your family
Ready to take full ownership of your tickets and help us hit 90%+ SLA? Apply now and let’s talk!
About us
AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Founded with the vision to revolutionize mobile OEM advertising, AVOW has rapidly emerged as an industry leader with more than 100 advertisers on their roster. Through its partnerships with mobile OEMs, its proprietary tech AVOW Intelligence, and the joint formation of KYLN, a premium multi-channel distribution platform for game app developers, the company provides access to over 1.5 billion daily active users, and offers clients over 10 million monthly downloads.
